Refund and Cancellation
A clear support policy is maintained for consultations, report access, and shop order concerns.
For immediate assistance, contact the centre with your account or order reference.
Support Policy
- Consultation and order support requests are reviewed case by case
- Current service access is free during limited launch mode
- Future paid policy terms will be published before activation
How cancellation and refund requests are handled.
This launch-phase policy keeps support clear while preserving a premium and transparent user experience.
Consultation Sessions
Session rescheduling and cancellation requests are reviewed through the account and consultation support flow.
Report and AI Services
Service access is currently free under limited launch access. Future paid policy terms will be listed here before activation.
Shop Orders
Order issues, fulfillment concerns, and cancellation requests are handled through contact support after order verification.
Support Response Path
Use the contact route with order or account details so requests can be reviewed safely and accurately.
Please include the account email, order number, or consultation reference when requesting support for faster review.